Refund Policy

Effective date: 3 October 2026

Payments for BackupLatte are processed by Paddle.com, our Merchant of Record. Paddle is the seller of your subscription and issues all refunds; we never refund payments directly. Paddle's Buyer Terms and Refund Policy apply in addition to this policy.

Your statutory rights come first

If you are a consumer — or, in Poland, a sole trader with consumer rights for this purchase — you may have a statutory right to withdraw from the purchase within 14 days, and other rights under the law of your country. Those rights are exercised with Paddle and always take priority over this policy. Nothing here limits them.

14-day money-back guarantee

On top of any statutory rights, we offer a voluntary guarantee: a full refund of the initial payment of your subscription if you ask within 14 calendar days of that purchase. No reason is required.

When such a refund is approved we also cancel the subscription with immediate effect, so it will not renew. From then on new backups and restores stop; you can still download existing backups until they expire under your retention setting.

Renewals

The voluntary guarantee does not cover monthly renewals, unless applicable law or Paddle's policy requires a refund. Cancel before the renewal date to avoid the next charge. If you were charged for a renewal you did not intend — for example you forgot to cancel and have not used the Service since — write to us within 14 days of that charge; we may ask Paddle to refund it at our discretion.

Service problems

If a failure on our side meant the Service did not work for a substantial part of a billing period, contact us and we will ask Paddle to refund that period in part or in full. A partial refund of this kind does not cancel your subscription.

Plan changes

Upgrades and downgrades are prorated automatically, as shown in the app before you confirm. A downgrade produces a credit against future payments rather than a cash refund.

How to request a refund

Email [email protected] from your account address with the date of the payment, or use the link in your Paddle receipt email. You can also contact Paddle directly at paddle.net. Approved refunds go back to the original payment method; the time it takes to appear depends on your bank.