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BackupLatte is preparing to launch. Account creation and backups are not available yet. Join the waitlist for updates.

FAQ

Backups

Will I know if a backup fails?

Yes. You get an email when a workspace's backup fails or has gaps, and when backups work again — one per change, not one a day. See Email alerts.

How often does BackupLatte back up my workspace?

Once a day per workspace, at the hour you choose (UTC), plus one manual backup per workspace every 24 hours. A manual backup that fails does not count. See Scheduled and manual backups.

Are archived issues and projects included?

Yes. Archived records of every set are included, and a restore brings them back archived.

Are attachments and images included?

Yes. Files hosted by Linear that the content links to are copied, each file once per workspace. See Files.

Does a backup include private teams?

Only those the connected Linear user is a member of. Connect as an admin who is a member of every team you want backed up.

Can I back up only some teams?

No. A backup always covers everything the connected user can see in the workspace.

Can I back up several workspaces?

Yes, as many as you like under one account. Their active members add up toward your plan.

Restores

Can I restore into a different workspace?

Yes — that is the default, and the safest way to recover. Create a new workspace in Linear, then choose Connect a workspace and restore. See Restore.

Can I restore a single issue?

Not yet. A restore works on whole sets — for example all issues, or all documents. Restoring into the backed-up workspace only brings back what is missing from it, so a deleted issue comes back without touching the rest.

Will a restore create duplicates if I run it twice?

No. Every restored record gets an id tied to the target workspace, so a second restore of the same backup into the same workspace recognises what is already there.

Are comments restored with their original authors?

Restored comments are posted by the Linear user who connected the target; when the original author was someone else, the comment starts with Originally posted by and their name. The original creation date is kept.

Data and security

Where is my data stored?

In a private Cloudflare R2 bucket under its EU jurisdiction, as gzipped JSON. The application runs in Germany. See Security.

Can I get my data out without BackupLatte?

Yes. Download any snapshot as a ZIP: every set as JSON, every copied file, the manifest and a README. No BackupLatte software is needed to read it.

What happens to my backups if I cancel?

Backups and restores stop at the end of the billing period. Your snapshots stay and can be downloaded until retention deletes them. See Deleting your data.

Billing

Is there a free plan or a trial?

No. Creating an account is free; backups and restores need a plan. The first payment has a 14-day money-back guarantee.

Who counts as an active member?

Every active user of your connected workspaces, guests included. Deactivated users and app or bot users do not count. See Plans and billing.

What if my team grows past my plan?

You have 7 days to upgrade or reduce active members; backups keep running meanwhile.

Which tools besides Linear are supported?

Linear only, for now. ClickUp is next. Tell us what you need at [email protected].

Something missing or unclear? Write to [email protected].